SERVICE & SUPPORT
Profect® Technical Support
Support available Monday through Friday, 9 a.m. to 8 p.m. EST
Toll-free: (800) 774-7630, option 2
email: support@profectmedical.com
Manufacturer warranties apply for accessories provided by Profect®. Please see below for details about how to contact the manufacturers directly.
Dell
Support available 24 hours a day, 7 days a week
Visit the website for appropriate phone number and support processes.
Hewlett Packard
Support available 24 hours a day, 7 days a week
(800) 474-6836
Canon
Support available Monday-Friday 8:00AM - 12:00 midnight EST,
Saturday 10:00AM - 8:00PM, excluding holidays
(800) 828-4040
Olympus
Support available Monday thru Friday, 8:30am to 7:00pm EST
(800) 622-6372
WARRANTY COVERAGE
Profect® Products and/or Components
1-year warranty including:
- coverage for workmanship and materials
- 1-year phone and email technical support
- unlimited software updates (not upgrades)
- ground shipping of any parts to and from your office
- loaner camera option should you need to return your camera to the manufacturer
* Extended warranty options are available. Call for details.
An overview of the manufacturer’s warranties are presented below. Consult the manufacturer’s websites for complete warranty terms.
Dell
1-year limited hardware warranty
Hewlett Packard
1-year limited warranty plus HP’s renowned Total Care advice and support
Canon
1-year limited warranty against defects in materials or workmanship
Olympus
1-year warranty covering materials and workmanship under normal use
