SERVICE & SUPPORT

Profect® Technical Support

Support available Monday through Friday, 9 a.m. to 8 p.m. EST

Toll-free: (800) 774-7630, option 2

email: support@profectmedical.com

Manufacturer warranties apply for accessories provided by Profect®.  Please see below for details about how to contact the manufacturers directly.

Dell

Support available 24 hours a day, 7 days a week

www.support.dell.com

Visit the website for appropriate phone number and support processes.

Hewlett Packard

Support available 24 hours a day, 7 days a week

www.hp.com

(800) 474-6836

Canon

Support available Monday-Friday 8:00AM - 12:00 midnight EST,

Saturday 10:00AM - 8:00PM, excluding holidays

www.usa.canon.com

(800) 828-4040

Olympus

Support available Monday thru Friday, 8:30am to 7:00pm EST

www.olympusamerica.com

(800) 622-6372

cpgwebmail@olympus.com

WARRANTY COVERAGE

Profect® Products and/or Components

1-year warranty including:

  • coverage for workmanship and materials
  • 1-year phone and email technical support
  • unlimited software updates (not upgrades)
  • ground shipping of any parts to and from your office
  • loaner camera option should you need to return your camera to the manufacturer

    * Extended warranty options are available.  Call for details.

An overview of the manufacturer’s warranties are presented below.  Consult the manufacturer’s websites for complete warranty terms.

Dell

1-year limited hardware warranty

Hewlett Packard

1-year limited warranty plus HP’s renowned Total Care advice and support

Canon

1-year limited warranty against defects in materials or workmanship

Olympus

1-year warranty covering materials and workmanship under normal use